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FAQ (Frequently Answered Questions) at Water Park

You can purchase your Park tickets 24 hours prior through our convenient and secure online booking service. You can pay by debit card/credit card/netbanking. Please, remember to check your transaction before making the payment.

Wait for the confirmation mail and note down the Transaction Id and Itinerary No. For further information call us at 022-62552929.

Imagicaa Water Park is open all days. Water Park timings are 10:30 am to 6 pm. View Offers.

You may fill a form for groups of 50 or more. Our team will get in touch.

Yes. Learn more about current promotions and offers.

Yes we do, for more details contact our call centre.

Yes we do provide life jackets. These will be available for the rides where life jackets are required.

Towels and Lockers may be rented. Tubes are free for adults and can be purchased for kids.

Towel Rent: INR 100, Deposit: INR 200.

Locker Rent: INR 200, Deposit: INR 200.

No food or drinks may be brought inside the park premise.

We allow the tubes and floats that guests may bring from outside and they are allowed in Wacky Wavess.

Yes, only for kids and children. The same can be purchased in the Park.

Inflatable beach balls are allowed. Frisbees and volleyballs are not allowed. Some may be purchased in the Park.

Yes.

First aid & medical help will be provided at Medical Centre inside the park.

Clothing for Men

  • V-cut , U-trunk swimwear not allowed.
  • Beach shorts / jammers / tights allowed (in polyester/nylon).
  • Water park wear also available for sale in stores.

Clothing for Women:

  • Salwar kameez, burkha, sarees strictly not allowed
  • Swim wear/ Tights & Tees allowed (In polyester/nylon based fabrics)
  • Water park wear also available for sale in stores

Clothing for Kids:

  • Swim wear/ Beach wear in polyester/nylon allowed
  • Water park wear also available for sale in stores

Yes, they are allowed.

Every ride has different specification. Check the safety instruction before entering any rides.

The Management makes all efforts to keep the rides live, however rides may remain non-operational due to maintenance or safety-related issues.

No, you cannot.

Our call centre operates from 9am to 9pm, You can call us and we will be happy to help you.

Get the directions to Imagicaa.

Parking Charges: Car: INR 100, Bus: INR 300, Bike: INR 50.

No.

Guest parking opens at 9am.

We support multiple forms of payment modes – cash, debit card and credit card.

For purchasing Food and Retail inside the park, you may use Store Value – money that is loaded onto you entry wrist band.

Yes.

Yes, a smoking zone is located near Sunbeatz Bar.

Alcohol is served at Sunbeatz Bar. Bar facility available only on pre-specified days.

We recommend guests decide a meeting point before entering rides. It may not be possible for staff to locate group members.

Our on-ground staff (GREs) will assist you.

Yes. We have certified lifeguards for all of our attractions. All our lifeguards undergo rigorous training. In addition, our first aid station is staffed with emergency medical technicians.

We provide first aid and medical help at the park.

Please read the ride safety instructions before entering any ride.

Guest can wear eye glasses in attractions like Wacky Wavess and Floatsa, however they must remove them on slides.

Yes. There are separate facilities for men and women.

Lockers are available on Rent (Rent: INR 200, Deposit INR 200).

Valuables will be the responsibility of guests. Guests are advised to travel valuable-free or with minimum valuables. Valuables like jewellery are not permitted on any slide or attraction even on guests’ responsibility.

Chaperone services not available.

You can write to us at contactus@Imagicaaworld.com and/or call us on 022 – 62552929.

We have different types of restaurants in the park:

  • Red Bonnet Express – offers burgers, fried chicken, hot dogs, etc.
  • Sunbeatz – offers pizzas and Lebanese street food, yummy rolls, juices, shakes and smoothies – from freshly squeezed juices to tropical mocktails
  • Ammos: The Food Court – offers street-style dine-in with multiple cuisines encompassing north Indian, Mexican, Oriental, Pan-Asian and Mumbai street food. Exclusive Jain section serving tastiest of Jain food.

No, however you can place your order and we will be happy to assist you.

Yes, we do offer vegetarian meals at Ammos: The Food Court and Red Bonnet Express.

No, we currently do not offer combo tickets or packages.

Water Park pongees/ponchos may be purchased at the Park.

Water Park does not offer a rain check facility.

Yes, different rides have restrictions. We suggest that you read all the safety instructions before entering any slide

No, it’s not mandatory.

Yes. An ATM of Bank of Baroda is located at the retail store.

You can contact our lost & found desk for support.

Yes, you can celebrate birthdays in Imagicaa Water Park.

No, kennel services are not provided and pets are not allowed in the water.

You can purchase tickets online, via the call centre, via official travel agents or at the Park entrance.

There are four rides wherein riders cannot enjoy solo.

No.

Apart from infants and expecting mothers, guests are not allowed to bring outside food and beverages into the park.

Re-entry into the park is not allowed, after guests have made an exit.

Our souvenir stores offer various merchandise such as t-shirts, towels, etc.

No, currently we don’t have Wi-Fi facility available. However special arrangements have been made for mobile connectivity, with Vodafone, Idea & Airtel.

Water Park wear, utility products, towels and skin care products.

Ticket counter remains open from 9am to 5pm.

Every ride has its own specifications that states which attraction can be accessed by Injured / Disabled / Pregnant etc. Please check the details for each ride.

  • Imagicaa Park Entry Ticket cancellations are NOT allowed once booked online or at the counter. No refunds are provided for full or partial cancellations before the visit date, and modifications are not permitted.
  • To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T+15). To reschedule, simply let us know at least 48 hours from choice of visit date within this 15 day time period. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com

    • Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.

    Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.

    IMAGICAA: India's Favourite Themed Entertainment Destination

    About Imagicaa

    Help & Guest Info

    PR & Partnerships

    Stay Connected!

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    Registered Address: 30/31 Sangdewadi, Khopoli-Pali Road, Near Lonavala, Khalapur, 410203, Maharashtra, India.
    Imagicaa is certified: IS/ISO :-- 9001/2015(QMS), IS/ISO :-- 14001/2015(EMS), IS/ISO :-- 45001/2018(OHSMS), BIS Certification - All India First Esteemed Licensee (Theme Park).
    © 2024 Imagicaaworld Entertainment Ltd. Chhota Bheem is ™ & © Green Gold Animations Pvt. Ltd. & its subsidiaries. Any violation is subject to legal action.

    Some assets by Freepik, Javi Ayala, Madebyoliver, becris, et al licensed from Flaticon and The Noun Project as free or variants of CC
    Expressway Emergency Number
    09822498224 (for accident cases and victim support)
    Khandala Police Station
    02169-252133
    Khalapur Police Station
    02192-275033
    Khopoli Police Station
    02192-263333
    Panvel Police Station
    022-2745244
    Lonavala City Police Station
    02114-273033
    FAQs

    For queries email us on contactus@imagicaaworld.com or click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days

    City Limits for Pick-up & Drop

    MumbaiPune
    Western – Borivali to ChurchgatePimpri to Chinchwad (Hinjewadi, Wakad, Talwade, Nigdi)
    Central – Thane to CSTPune City (Pune Station, Baner, Aundh, Khadki, Yewalewadi, Bavdhan, Kothrud)
    Harbour – All routesChandani Chowk
    Mumbai Extensions – Mira Road to Virar, Dombivali, AmbernathPune Extensions – Wagholi, Kesnanad, Manjri, Loni, Hadapsar, Lohegaon, Mohammadwadi, Undri, Pisoli, Katraj, Kondhwa, Yewlewadi, Narhe, Ambegaon, Bhugaon, Sus Gaon, Pirangut, Khadakwasla, National Defence Academy

    Thank you for registering!
    Hold tight! If your profile is shortlisted, expect an email from us shortly!

    Terms & Conditions

    • Decisions made by Imagicaa Management are final and binding.
    • If shortlisted, carry a valid Government-issued ID card that matches the name on their registration form.
    • Theme Park express tickets and buffet lunch at Imagicaa Capital Restaurant for you + 1 additional person will be provided
    • Entries that follow all the rules will be considered. Failure to comply will result in a ban from all future collaborations.
    • Reels posted and submission categories will be cross-verified
    • You can film a reel for any one submission category. Repeat Entries will not be considered.
    • Any entries made by fake/dummy accounts will not be considered.
    • Only reels will be considered official entries
    • Private account entries will not be considered
    • Reel/Video duration should be up to 90 seconds in duration
    • You DON’T need to invite @imagicaaworld to collaborate on reels.
    • Always tag @imagicaaworld in posts, and do not tag any other brands in the same post.
    • If needed, ride names must be copied from the official website.
    • Videos must be of high resolution.
    • Ensure that on the day of posting (20th October 2024), the reel link and video file are uploaded on the Reel Submission Form on the same day. This form is open for 24 hours only.
    • The brand reserves the right to use the content across its digital platforms, provided it adheres to brand guidelines.
    • Participation certificates must be collected at the ticketing counter during your park visit.
    • Certain rides and areas have filming restrictions. Below are all the filming details

     

    RidesChest StrapHand Strap360 camera with hand strapAny equipment with a stick attachmentHead Strap
    Nitro     
    Gold Rush Express     
    Dare 2 Drop    – subject to approval 
    Deep Space     
    Scream Machine     
    Indoor AttractionsFilming is allowed till the pre-show area
    DronesFilming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries

    Please Note: The on-ground park safety team will make the final call on all filming equipment.

    Tubbby
    Tubbby
    The flying elephant who inspires everyone to chase their dreams, no matter what!
    Detective Bow Wow
    Detective Bow Wow
    The witty, fun-loving pup solving mysteries and keeping smiles intact!
    Bloo
    Bloo
    The lovable bear who brings cuteness and laughter to everyone he meets!
    Allie
    Allie
    The friendly alligator who shines bright on stage!
    RooRoo
    Rooroo
    The cute kangaroo who keeps everyone entertained.
    Roberto
    Roberto
    The friendly lion chef whose dishes make tummies roar with happiness!
    Hippie
    Hippie
    The hippo ballerina dancing gracefully into everyone's heart!
    Previous
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    Terms & Conditions

    • Get Complimentary Sr. Citizen Regular ticket at Theme & Water Park.
    • Visit validity : 21 August 2024
    • This offer is applicable for Walk-in directly at the Park ticket counter
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Not valid for visit on Deal days – Happy Tuesday at Theme Park and Wat-a-Wednesday at Water Park, College Special, Add-ons & Packages
    • No two offers can be clubbed together
    • On successful payment, guest will receive a booking confirmation with booking details within 24 hours
    • Guests will need to show the booking details email at Park admission to avail the entry
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Request for visit date change will have to be intimated at least 48 hours prior to the date booked for. Charges for the same will be onwards of ₹199* for Theme Park and ₹99* for Waterpark (plus applicable taxes). For more details, reach out to us
      on 022 – 62552929 or email us at contactus@imagicaaworld.com
    • In case of cancellation, standard cancellation charges of 25% of the bookings will be applicable
    • Cancellations of entry tickets are permitted only up to 48 hours prior to the intended date of visit, and 25% cancellation charges shall be levied on the total price paid. No refunds are permitted if cancellations are made within 48 hours prior to
      the intended date of visit. Partial cancellations or modifications are not permitted.
    • Any Refund requested will be processed subject to non-redemption within 10 Business days from receipt of requests.
    • In case of guest do not adhere to safety measures at the Park, Imagicaa holds the right of admission or to expel the guest from the Park premises for safety of all guests and employees without sighting any further reasons or explanations
    • Standard Imagicaa Parks’ rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/

    One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

    ParksLocationPark Timing
    Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
    Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
    WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
    WetNJoy Amusement ParkLonavalaClosed in monsoon season
    WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
    SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
    Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
     Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

    Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

    Yes with every Magic Pass you get
    • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
    • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
    • 1 Photo Souvenir Voucher with 20% Discount

    Before chosen visit date, check respective park website for children’s entry policy

    Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

    Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
    • Imagicaa Theme Park – Anniversary Bash, NYE
    • Imagicaa Water Park – Holi
    • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
    • WetNJoy Water Park Shirdi – Holi
    • Aqua Imagicaa Water Park, Surat – Holi

    Your Magic Pass will be valid for one full year from when date of purchase

    You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

    Step 1
    Purchase your Magic Pass from any of the listed parks
    Step 2
    Choose to visit your choice of park on same date as per convenience
    Step 3
    Enjoy your fun filled adventures on selected visit date
    Step 4
    Choose to visit any park of choice as per convenience on a later date

    Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

    Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

    If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

    Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

    Khauugalli menu

    Terms & Conditions

    • In addition to standard terms and rules, the following apply.
    • Flexi Ticket booking will only be valid for rescheduling visit till 5 January’25
    • Rescheduling charges will be ₹99 + tax per ticket at Theme & Water Park both
    • No coupon code require
    • The offer is only applicable for pre-booking
    • The offer is applicable on express and regular ride access tickets of Water Park and Theme Park
    • Applicable for visits on both Weekdays and Weekends. Not applicable on Special Event Days.
    • Kids below 3 years get free at Theme Park & 5 years at Water Park. Valid government ID required at the park for entry
    • Offer is not applicable for Novotel Imagicaa stay packages
    • Guests can visit Imagicaa Theme Park & Water Park as per the validity given
    • All tickets for individual park must be redeemed on same day
    • On successful payment, guest will receive a booking confirmation with booking details within 24 hours
    • Guests will need to show the booking details email at Park admission to avail the entry
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Imagicaa Park Entry Ticket cancellations are NOT allowed once booked online or at the counter. No refunds are provided for full or partial cancellations before the visit date, and modifications are not permitted.
    • To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T+15). To reschedule, simply let us know at least 48 hours from choice of visit date within this 15 day time period. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com
    • Standard Imagicaa Parks’ rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/

    Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.

    Get a callback
    7400160793
    7304202679
    8828003606
    7400162180

    Water Park Express access rides

    • Boomerango
    • Floatsa
    • Loopy Woopy
    • Raftaastic
    • Splash
    • Swirl Whirl
    • The Screamer
    • Twisty Turvy
    • Yell-O
    • Zip Zap Zoom

    Theme Park Express access rides

    • Alibaba aur Chaalis Chorr
    • Dare 2 Drop
    • Deep Space
    • Gold Rush
    • I for India
    • Mr. India
    • Nitro
    • Prince of the Dark Waters
    • Rajasaurus River Adventure
    • Salimgarh
    • Scream Machine
    • Wrath of the Gods

    Terms & Conditions

    • Save 25% on Water Park tickets + Free Snow Park & Save Flat 30% on Theme Park.
    • Water ParkRegular Ticket + Free Snow ParkExpress Ticket + Free Snow ParkWat-a-Wednesday
      ₹ 974*₹ 1499*₹ 699*
      Theme ParkRegular Ticket – Save 30% Express Ticket – Save 30% Happy Tuesday
      ₹ 1399*₹ 2099*₹ 999*
    • Applicable for online bookings only
    • Children under 5 years get free entry to Water Park & 3 years of age get free entry to Theme Park
    • This offer is not valid to visit on Deal Days (Happy Tuesday at Theme Park)
    • No 2 offers can be clubbed together
    • On successful payment, guest will receive a booking confirmation with booking details within 24 hours
    • Guests will need to show the booking details email at Park admission to avail the entry
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Request for visit date change will have to be intimated at least 48 hours prior to the date booked for. Charges for the same will be onwards of ₹199* for Theme Park and ₹99* for Waterpark (plus applicable taxes). For more details, reach out to us on 022 – 62552929 or email us at contactus@imagicaaworld.com
    • In case of cancellation, standard cancellation charges of 25% of the bookings will be applicable
    • Cancellations of entry tickets are permitted only up to 48 hours prior to the intended date of visit, and 25% cancellation charges shall be levied on the total price paid. No refunds are permitted if cancellations are made within 48 hours prior to the intended date of visit. Partial cancellations or modifications are not permitted.
    • Any Refund requested will be processed subject to non-redemption within 10 Business days from receipt of requests.
    • In case of guest do not adhere to safety measures at the Park, Imagicaa holds the right of admission or to expel the guest from the Park premises for safety of all guests and employees without sighting any further reasons or explanations
    • Standard Imagicaa Parks’ rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/

    UPGRADE TO IMFL Unlimited Drinks/ T&C

    • Coupon Valid at Arrmada Upper Deck Bar only,
    • IMFL liquor served against the Liquor Coupons only.
    • Liquor served only to the person wearing wrist band issued from Imagicaa.
    • Liquor band valid at Arrmada upper deck Bar only
    • Splintered wrist band will not be valid for the liquor
    • Liquor Takeaways not allowed from the Bar.
    • In case of Band damaged/stolen/lost, Imagicaa will not be responsible.
    • Bar time – 7pm to 10pm only,
    • List of drinks is subject to availability
    • Order of any drinks outside of the chosen package will be billed separately
    • Drinks will be served by peg measures and not by the bottle
    • Please order responsibly and try to avoid wastage
    • Imagicaa reserves the right to amend the terms & conditions at its discretion without prior notice.
    • Dispute/s subject to Mumbai jurisdiction.
    • Person below 21 years age will not be allowed in the bar area.
    • Kindly note liquor to be collected from bar counter only
    Show flow for Mother’s Day
    Sr. NoShowsLocationTime
    1Flash MobTheme park (Arrival)10:00 AM
    2Fash Mob & Mother’s day ActivityWater Park (Arrival)10:45AM
    3Follow My StepSave The Pirates Ride11:30AM
    4Acrobat & Dance ShowRed Bonnet Restaurant12:00PM
    5Zoobaloo ShowRed Bonnet Restaurant1:30PM
    6Tubbby Secret PartyImagicaa Capital Restaurant2:00PM
    7Acrobat & Dance ShowMr.India Ride3:00PM
    8Grand Imagicaa ParadeAlibaba to I for India5:30PM
    9Mother’s Day ActivityArrmada6:00PM
    10Acrobat & Dance ShowArrmada6:30PM
    11Open DjArrmada6:40PM
    12Musical Foutain ShowArrmada9:00PM

    Terms & Conditions

    • Save additional 5% on Theme & Water Park Regular & Express tickets
      • Theme Park
      CategoryRegular accessExpress access
      General (5 yrs and above) â‚¹1999 â‚¹1299* â‚¹2999  â‚¹1949*
      Sr. Citizen â‚¹1199 â‚¹719* â‚¹2199 â‚¹1319*

      Water Park
      CategoryRegular access + Free DinnerExpress access + Free Dinner
      General (5 yrs and above) â‚¹1299 â‚¹909* â‚¹1999  â‚¹1399*
      Sr. Citizen â‚¹799 â‚¹559* â‚¹1499 â‚¹1049*

    • Offer Validity : 7 May – 25 May 2024
    • Guests to show their Inked finger and Voter ID at the park ticket counter
    • Voting offer is applicable at park ticket counter for walk-in guests. Not Applicable for online booking
    • Children under 3 years of age get free entry to Theme Park & 5 years of age get free entry to Water Park
    • This offer is not valid to visit on Deal Days (Happy Tuesday at Theme Park & Wat-a-Wednesday at Water Park)
    • No 2 offers can be clubbed together