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Guest Services

  • Information Booths

There is an Information Centre & Guest Relations Counter at the entrance itself. We offer various services for our guests that include:

  • Visitor information (hotels, campsites, points of interest)
  • Lost and found
  • General park information and assistance

  • First Aid

Imagicaa is fully equipped to offer first aid in case of an emergency, where professional nurses provide you the best service. We have two Medical Centers in the Park. The first one is located near the Outdoor Rides while the second one is very close to the Lagoon.

  • Lost & Found

We have a Lost & Found desk located in the Guest Services counter. In case you find something, please deposit the same here, in case you lose something, be sure to check with us. However with the sheer number of Guests in the Park, we cannot take a guarantee for your belongings. Please be careful with your cameras, purses and mobiles. Tip – Carry minimum, Secure what you carry.

  • Parking Area

Do collect the Parking tickets while entering the Park. The Parking ticket is valid only for 1 day. Though our Parking is planned for large crowds and we have enough space, it is going to be on a first-cum first serve basis. Imagicaa is not responsible for any loss or damage of vehicle in the Parking. Do not leave any valuables in the car, (specially something visible on the seats), and please follow all safety and directional signs in the Parking Bay.

  • EV Charging Stations

Total 6 charging stations are installed of which 4 are located at just a short walk from the park gates and adjacent to the VIP Parking zone at Imagicaa and 2 at the lower lobby level of Novotel Imagicaa. Guests can pay and charge their cars minus any worry at any of the charging stations they choose.

  • Kennel Services

Animals are not allowed in the park, with the exception of service animals used by the hearing and visually impaired. Imagicaa does not provide kennel services. For the health and safety of your pet, please do not leave your pet in your car for any length of time while visiting the park. Imagicaa will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

  • Stroller Rental

Strollers are available for rental. They can be rented from the retail market area. Subject to availability (Please note: A limited supply of Strollers are available to rent).The Strollers can be hired with a minimum deposit that would be refundable on return of the stroller.

  • Wheel Chair Rental

Wheelchairs will be made available for rental; they can be rented from retail market area subject to availability, (Please note: A limited supply of Wheel Chairs are available for rent).

  • Food & Drink Kiosk

There are Kiosks located conveniently in the Park which will provide a range of food and beverages.

  • ATM Facility

There are two ATM machines in the park. One located near Roberto’s Food Court and the second one in the Wrath of Gods retail store.

  • Physically Challenged

Due care has been taken to support guests who are physically challenged. Our Entry Plaza, restrooms and restaurants have been built with considerations for their special needs.

  • Other Facilities

  • Restrooms Adequate restrooms have been provided through the Park. We also have restrooms for children and our physically challenged guests.
  • Drinking Water There is bottled water available in the Park on payment.
  • Baggage Counter Though The Park is equipped with a limited baggage counter, which guests can use to store their belongings on a first come basis, the baggage counter is located near the ticket counter.

  • Height Restrictions

There are height restrictions for rides and attractions.
IMAGICAA: India's Favourite Themed Entertainment Destination

About Imagicaa

Help & Guest Info

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Registered Address: 30/31 Sangdewadi, Khopoli-Pali Road, Near Lonavala, Khalapur, 410203, Maharashtra, India.
Imagicaa is certified: IS/ISO :-- 9001/2015(QMS), IS/ISO :-- 14001/2015(EMS), IS/ISO :-- 45001/2018(OHSMS), BIS Certification - All India First Esteemed Licensee (Theme Park).
© 2024 Imagicaaworld Entertainment Ltd. Chhota Bheem is ™ & © Green Gold Animations Pvt. Ltd. & its subsidiaries. Any violation is subject to legal action.

Some assets by Freepik, Javi Ayala, Madebyoliver, becris, et al licensed from Flaticon and The Noun Project as free or variants of CC
Expressway Emergency Number
09822498224 (for accident cases and victim support)
Khandala Police Station
02169-252133
Khalapur Police Station
02192-275033
Khopoli Police Station
02192-263333
Panvel Police Station
022-2745244
Lonavala City Police Station
02114-273033
FAQs

For queries email us on contactus@imagicaaworld.com or click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days

City Limits for Pick-up & Drop

MumbaiPune
Western – Borivali to ChurchgatePimpri to Chinchwad (Hinjewadi, Wakad, Talwade, Nigdi)
Central – Thane to CSTPune City (Pune Station, Baner, Aundh, Khadki, Yewalewadi, Bavdhan, Kothrud)
Harbour – All routesChandani Chowk
Mumbai Extensions – Mira Road to Virar, Dombivali, AmbernathPune Extensions – Wagholi, Kesnanad, Manjri, Loni, Hadapsar, Lohegaon, Mohammadwadi, Undri, Pisoli, Katraj, Kondhwa, Yewlewadi, Narhe, Ambegaon, Bhugaon, Sus Gaon, Pirangut, Khadakwasla, National Defence Academy

Thank you for registering!
Hold tight! If your profile is shortlisted, expect an email from us shortly!

Terms & Conditions

  • Decisions made by Imagicaa Management are final and binding.
  • If shortlisted, carry a valid Government-issued ID card that matches the name on their registration form.
  • Theme Park express tickets and buffet lunch at Imagicaa Capital Restaurant for you + 1 additional person will be provided
  • Entries that follow all the rules will be considered. Failure to comply will result in a ban from all future collaborations.
  • Reels posted and submission categories will be cross-verified
  • You can film a reel for any one submission category. Repeat Entries will not be considered.
  • Any entries made by fake/dummy accounts will not be considered.
  • Only reels will be considered official entries
  • Private account entries will not be considered
  • Reel/Video duration should be up to 90 seconds in duration
  • You DON’T need to invite @imagicaaworld to collaborate on reels.
  • Always tag @imagicaaworld in posts, and do not tag any other brands in the same post.
  • If needed, ride names must be copied from the official website.
  • Videos must be of high resolution.
  • Ensure that on the day of posting (20th October 2024), the reel link and video file are uploaded on the Reel Submission Form on the same day. This form is open for 24 hours only.
  • The brand reserves the right to use the content across its digital platforms, provided it adheres to brand guidelines.
  • Participation certificates must be collected at the ticketing counter during your park visit.
  • Certain rides and areas have filming restrictions. Below are all the filming details

 

RidesChest StrapHand Strap360 camera with hand strapAny equipment with a stick attachmentHead Strap
Nitro     
Gold Rush Express     
Dare 2 Drop    – subject to approval 
Deep Space     
Scream Machine     
Indoor AttractionsFilming is allowed till the pre-show area
DronesFilming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries

Please Note: The on-ground park safety team will make the final call on all filming equipment.

Tubbby
Tubbby
The flying elephant who inspires everyone to chase their dreams, no matter what!
Detective Bow Wow
Detective Bow Wow
The witty, fun-loving pup solving mysteries and keeping smiles intact!
Bloo
Bloo
The lovable bear who brings cuteness and laughter to everyone he meets!
Allie
Allie
The friendly alligator who shines bright on stage!
RooRoo
Rooroo
The cute kangaroo who keeps everyone entertained.
Roberto
Roberto
The friendly lion chef whose dishes make tummies roar with happiness!
Hippie
Hippie
The hippo ballerina dancing gracefully into everyone's heart!
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One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

ParksLocationPark Timing
Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
WetNJoy Amusement ParkLonavalaClosed in monsoon season
WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
 Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

Yes with every Magic Pass you get
  • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
  • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
  • 1 Photo Souvenir Voucher with 20% Discount

Before chosen visit date, check respective park website for children’s entry policy

Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
  • Imagicaa Theme Park – Anniversary Bash, NYE
  • Imagicaa Water Park – Holi
  • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
  • WetNJoy Water Park Shirdi – Holi
  • Aqua Imagicaa Water Park, Surat – Holi

Your Magic Pass will be valid for one full year from when date of purchase

You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

Step 1
Purchase your Magic Pass from any of the listed parks
Step 2
Choose to visit your choice of park on same date as per convenience
Step 3
Enjoy your fun filled adventures on selected visit date
Step 4
Choose to visit any park of choice as per convenience on a later date

Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

Khauugalli menu

Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.