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FAQ & Help

Frequently answered questions for the Theme Park

Apart from infants and expecting mothers, guests are not allowed to bring outside food and beverages into the Park.

Yes, the Theme Park is open and functional all year round. Though, the Park may keep some of the outdoor rides non-operational for safety purposes.

There are multiple restaurants at the Park that serve various cuisines. View restaurant details.

We don’t take reservations for the Park restaurants, except for special events.

We do not allow guests to step out and re-enter the Park at any time during Park hours.

View rules and regulations to know more about restricted items.

Yes, at periodic intervals, new attractions and shows will be added to the range of existing rides.

Depending on the weather, few rides may be closed for your safety.

Rides restrictions are applicable for all rides. Rides suitable for children can be found here.

We offer free entry for children aged below 5 years.

It is in Khopoli.

30/31, Sangdewadi, Pali – Khapoli Road, Off Mumbai Pune Expressway, Dist – Raigad, Maharashtra.

To enjoy the Park completely, two days would be apt for the whole visit.

In keeping with our family-friendly atmosphere, and for health and safety reasons, we strictly enforce a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted, and shirts cannot be turned inside-out as a solution. Sheer, mesh and see-through clothing cannot be used as a cover-up over bathing suits. Park admission may be denied if clothing is deemed by management to be inappropriate. Shirt, shoes, and a bottom (shorts, pants, skirt, etc) must be worn at all times in the Theme Park.

Animals are not allowed in the Park, with the exception of service animals used by the hearing and visually impaired. Imagicaa does not provide kennel services. For the health and safety of your pet, please do not leave your pet in your car for any length of time while visiting the Park. We will call Animal Services to rescue your pet at your expense, which may also result in your prosecution.

All the attractions and rides are designed to operate under varying weather conditions. However, some rides will remain closed depending on inclement weather services levels.

Few of the attractions and rides are water-based, so depending on the ride there are chances you may get wet. There are restrooms around the Park where you can change.

 Yes, and there are ride restrictions on some rides. See here and more details at each ride in the Park.

Every ride has its own specifications that states which attraction can be accessed by injured, disabled, pregnant, etc See here and more details at each ride in the Park.

Yes, we have two Medical Centers in the Park. Speak with staff to locate the nearest facility.

The length of the queue is completely dependent on the number of guests at the Park.

We have a Lost and Found Counter within the Theme Park. Speak with the Service Attendant at the counter and he/she will help you locate and retrieve your lost property.

Special arrangements have been made for mobile connectivity, with Vodafone, Jio, Idea & Airtel.

Currently we do not have any wi-fi facility inside the Park.

Yes we do have a baggage counter facility, however they are limited and strictly on “first come, first serve” basis.

We advocate guests do not bring valuables. If available, you may attempt to store these at the baggage counter.

We offer veg and non-veg meals. We also offer Jain meals at various restaurants. If you have special dietary needs, speak with the chefs at the restaurants.

Learn more about our restaurants and bars on the dining page.

Guests can bring their personal cameras for leisure photography. DSLR cameras with detachable lenses are allowed, however action cameras like GoPros are not allowed. Selfie sticks are not allowed.

It is reasonably hot during summers. In June arrives the breathtaking Monsoons. Khopoli is famous for its waterfalls and greenery. One needs to be adequately prepared for the torrential rain which occur quite often.

At the entrance itself in the Arrival Plaza.

Yes, there are two ATM machines in the Park. One located near Roberto’s Food Coaster and the other in the Wrath of Gods retail store.

Yes at various Upgrade Stores in the Park.

Park regulation prohibits alcohol brought from outside. Alcohol is served inside the Park, at the Arrmada and Zeze Bar+Grill.

Learn more about the prices by visiting the tickets & offers page.

The Express ticket allows swift one time entry to select top attractions via express queue line.

Valid student ID card to be presented to avail the Imagicaa College ticket. Only one ticket will be issued per Valid Student ID.

Minimum 50 people are required for group bookings.

For details visit Happier Birthdays.

Car and bus bookings must be completed 1 day prior, by 8pm and 10pm respectively. Since car and bus services are handled by transport party partners, and not by Imagicaa, the partners will share transprot details prior to travel on the date of travel only.

Taxes and fees will be added where applicable.

Park tickets are issued only for the date of visit. These tickets cannot be used on any other date and no refunds shall be given for unused tickets. Similarly, no chargebacks are permissible on used or unused tickets. No refunds are admissible on cancellation or alteration of vehicle bookings.

Once you arrive at Khopoli station, you can avail an auto-rickshaw ride directly to Imagicaa. Khopoli station is approx. 15 minutes from Imagicaa.

– Shared Auto – Rs. 50 per seat
– Private Auto – Rs. 200

*Please note the above mentioned auto fares are subject to change as per the local auto rickshaw operators.

For return journeys, auto rickshaws are usually available outside the park main entrance.

Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.

Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.

  • Imagicaa Park Entry Ticket cancellations are NOT allowed once booked online or at the counter. No refunds are provided for full or partial cancellations before the visit date, and modifications are not permitted.
  • To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T+15). To reschedule, simply let us know at least 48 hours from choice of visit date within this 15 day time period. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com
    • IMAGICAA: India's Favourite Themed Entertainment Destination

    About Imagicaa

    Help & Guest Info

    PR & Partnerships

    Stay Connected!

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    Registered Address: 30/31 Sangdewadi, Khopoli-Pali Road, Near Lonavala, Khalapur, 410203, Maharashtra, India.
    Imagicaa is certified: IS/ISO :-- 9001/2015(QMS), IS/ISO :-- 14001/2015(EMS), IS/ISO :-- 45001/2018(OHSMS), BIS Certification - All India First Esteemed Licensee (Theme Park).
    © 2024 Imagicaaworld Entertainment Ltd. Chhota Bheem is ™ & © Green Gold Animations Pvt. Ltd. & its subsidiaries. Any violation is subject to legal action.

    Some assets by Freepik, Javi Ayala, Madebyoliver, becris, et al licensed from Flaticon and The Noun Project as free or variants of CC
    Expressway Emergency Number
    09822498224 (for accident cases and victim support)
    Khandala Police Station
    02169-252133
    Khalapur Police Station
    02192-275033
    Khopoli Police Station
    02192-263333
    Panvel Police Station
    022-2745244
    Lonavala City Police Station
    02114-273033
    FAQs

    For queries email us on contactus@imagicaaworld.com or click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days

    City Limits for Pick-up & Drop

    MumbaiPune
    Western – Borivali to ChurchgatePimpri to Chinchwad (Hinjewadi, Wakad, Talwade, Nigdi)
    Central – Thane to CSTPune City (Pune Station, Baner, Aundh, Khadki, Yewalewadi, Bavdhan, Kothrud)
    Harbour – All routesChandani Chowk
    Mumbai Extensions – Mira Road to Virar, Dombivali, AmbernathPune Extensions – Wagholi, Kesnanad, Manjri, Loni, Hadapsar, Lohegaon, Mohammadwadi, Undri, Pisoli, Katraj, Kondhwa, Yewlewadi, Narhe, Ambegaon, Bhugaon, Sus Gaon, Pirangut, Khadakwasla, National Defence Academy

    Thank you for registering!
    Hold tight! If your profile is shortlisted, expect an email from us shortly!

    Terms & Conditions

    • Decisions made by Imagicaa Management are final and binding.
    • If shortlisted, carry a valid Government-issued ID card that matches the name on their registration form.
    • Theme Park express tickets and buffet lunch at Imagicaa Capital Restaurant for you + 1 additional person will be provided
    • Entries that follow all the rules will be considered. Failure to comply will result in a ban from all future collaborations.
    • Reels posted and submission categories will be cross-verified
    • You can film a reel for any one submission category. Repeat Entries will not be considered.
    • Any entries made by fake/dummy accounts will not be considered.
    • Only reels will be considered official entries
    • Private account entries will not be considered
    • Reel/Video duration should be up to 90 seconds in duration
    • You DON’T need to invite @imagicaaworld to collaborate on reels.
    • Always tag @imagicaaworld in posts, and do not tag any other brands in the same post.
    • If needed, ride names must be copied from the official website.
    • Videos must be of high resolution.
    • Ensure that on the day of posting (20th October 2024), the reel link and video file are uploaded on the Reel Submission Form on the same day. This form is open for 24 hours only.
    • The brand reserves the right to use the content across its digital platforms, provided it adheres to brand guidelines.
    • Participation certificates must be collected at the ticketing counter during your park visit.
    • Certain rides and areas have filming restrictions. Below are all the filming details

     

    RidesChest StrapHand Strap360 camera with hand strapAny equipment with a stick attachmentHead Strap
    Nitro     
    Gold Rush Express     
    Dare 2 Drop    – subject to approval 
    Deep Space     
    Scream Machine     
    Indoor AttractionsFilming is allowed till the pre-show area
    DronesFilming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries

    Please Note: The on-ground park safety team will make the final call on all filming equipment.

    Tubbby
    Tubbby
    The flying elephant who inspires everyone to chase their dreams, no matter what!
    Detective Bow Wow
    Detective Bow Wow
    The witty, fun-loving pup solving mysteries and keeping smiles intact!
    Bloo
    Bloo
    The lovable bear who brings cuteness and laughter to everyone he meets!
    Allie
    Allie
    The friendly alligator who shines bright on stage!
    RooRoo
    Rooroo
    The cute kangaroo who keeps everyone entertained.
    Roberto
    Roberto
    The friendly lion chef whose dishes make tummies roar with happiness!
    Hippie
    Hippie
    The hippo ballerina dancing gracefully into everyone's heart!
    Previous
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    Terms & Conditions

    • Get Complimentary Sr. Citizen Regular ticket at Theme & Water Park.
    • Visit validity : 21 August 2024
    • This offer is applicable for Walk-in directly at the Park ticket counter
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Not valid for visit on Deal days – Happy Tuesday at Theme Park and Wat-a-Wednesday at Water Park, College Special, Add-ons & Packages
    • No two offers can be clubbed together
    • On successful payment, guest will receive a booking confirmation with booking details within 24 hours
    • Guests will need to show the booking details email at Park admission to avail the entry
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Request for visit date change will have to be intimated at least 48 hours prior to the date booked for. Charges for the same will be onwards of ₹199* for Theme Park and ₹99* for Waterpark (plus applicable taxes). For more details, reach out to us
      on 022 – 62552929 or email us at contactus@imagicaaworld.com
    • In case of cancellation, standard cancellation charges of 25% of the bookings will be applicable
    • Cancellations of entry tickets are permitted only up to 48 hours prior to the intended date of visit, and 25% cancellation charges shall be levied on the total price paid. No refunds are permitted if cancellations are made within 48 hours prior to
      the intended date of visit. Partial cancellations or modifications are not permitted.
    • Any Refund requested will be processed subject to non-redemption within 10 Business days from receipt of requests.
    • In case of guest do not adhere to safety measures at the Park, Imagicaa holds the right of admission or to expel the guest from the Park premises for safety of all guests and employees without sighting any further reasons or explanations
    • Standard Imagicaa Parks’ rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/

    One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

    ParksLocationPark Timing
    Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
    Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
    WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
    WetNJoy Amusement ParkLonavalaClosed in monsoon season
    WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
    SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
    Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
     Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

    Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

    Yes with every Magic Pass you get
    • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
    • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
    • 1 Photo Souvenir Voucher with 20% Discount

    Before chosen visit date, check respective park website for children’s entry policy

    Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

    Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
    • Imagicaa Theme Park – Anniversary Bash, NYE
    • Imagicaa Water Park – Holi
    • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
    • WetNJoy Water Park Shirdi – Holi
    • Aqua Imagicaa Water Park, Surat – Holi

    Your Magic Pass will be valid for one full year from when date of purchase

    You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

    Step 1
    Purchase your Magic Pass from any of the listed parks
    Step 2
    Choose to visit your choice of park on same date as per convenience
    Step 3
    Enjoy your fun filled adventures on selected visit date
    Step 4
    Choose to visit any park of choice as per convenience on a later date

    Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

    Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

    If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

    Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

    Khauugalli menu

    Terms & Conditions

    • In addition to standard terms and rules, the following apply.
    • Flexi Ticket booking will only be valid for rescheduling visit till 5 January’25
    • Rescheduling charges will be ₹99 + tax per ticket at Theme & Water Park both
    • No coupon code require
    • The offer is only applicable for pre-booking
    • The offer is applicable on express and regular ride access tickets of Water Park and Theme Park
    • Applicable for visits on both Weekdays and Weekends. Not applicable on Special Event Days.
    • Kids below 3 years get free at Theme Park & 5 years at Water Park. Valid government ID required at the park for entry
    • Offer is not applicable for Novotel Imagicaa stay packages
    • Guests can visit Imagicaa Theme Park & Water Park as per the validity given
    • All tickets for individual park must be redeemed on same day
    • On successful payment, guest will receive a booking confirmation with booking details within 24 hours
    • Guests will need to show the booking details email at Park admission to avail the entry
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Imagicaa Park Entry Ticket cancellations are NOT allowed once booked online or at the counter. No refunds are provided for full or partial cancellations before the visit date, and modifications are not permitted.
    • To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T+15). To reschedule, simply let us know at least 48 hours from choice of visit date within this 15 day time period. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com
    • Standard Imagicaa Parks’ rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/

    Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.

    Get a callback
    7400160793
    7304202679
    8828003606
    7400162180

    Water Park Express access rides

    • Boomerango
    • Floatsa
    • Loopy Woopy
    • Raftaastic
    • Splash
    • Swirl Whirl
    • The Screamer
    • Twisty Turvy
    • Yell-O
    • Zip Zap Zoom

    Theme Park Express access rides

    • Alibaba aur Chaalis Chorr
    • Dare 2 Drop
    • Deep Space
    • Gold Rush
    • I for India
    • Mr. India
    • Nitro
    • Prince of the Dark Waters
    • Rajasaurus River Adventure
    • Salimgarh
    • Scream Machine
    • Wrath of the Gods

    Terms & Conditions

    • Save 25% on Water Park tickets + Free Snow Park & Save Flat 30% on Theme Park.
    • Water ParkRegular Ticket + Free Snow ParkExpress Ticket + Free Snow ParkWat-a-Wednesday
      ₹ 974*₹ 1499*₹ 699*
      Theme ParkRegular Ticket – Save 30% Express Ticket – Save 30% Happy Tuesday
      ₹ 1399*₹ 2099*₹ 999*
    • Applicable for online bookings only
    • Children under 5 years get free entry to Water Park & 3 years of age get free entry to Theme Park
    • This offer is not valid to visit on Deal Days (Happy Tuesday at Theme Park)
    • No 2 offers can be clubbed together
    • On successful payment, guest will receive a booking confirmation with booking details within 24 hours
    • Guests will need to show the booking details email at Park admission to avail the entry
    • Guests will be required to show their valid government ID card for booking confirmation and entry to the park during the day of visit
    • Request for visit date change will have to be intimated at least 48 hours prior to the date booked for. Charges for the same will be onwards of ₹199* for Theme Park and ₹99* for Waterpark (plus applicable taxes). For more details, reach out to us on 022 – 62552929 or email us at contactus@imagicaaworld.com
    • In case of cancellation, standard cancellation charges of 25% of the bookings will be applicable
    • Cancellations of entry tickets are permitted only up to 48 hours prior to the intended date of visit, and 25% cancellation charges shall be levied on the total price paid. No refunds are permitted if cancellations are made within 48 hours prior to the intended date of visit. Partial cancellations or modifications are not permitted.
    • Any Refund requested will be processed subject to non-redemption within 10 Business days from receipt of requests.
    • In case of guest do not adhere to safety measures at the Park, Imagicaa holds the right of admission or to expel the guest from the Park premises for safety of all guests and employees without sighting any further reasons or explanations
    • Standard Imagicaa Parks’ rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/

    UPGRADE TO IMFL Unlimited Drinks/ T&C

    • Coupon Valid at Arrmada Upper Deck Bar only,
    • IMFL liquor served against the Liquor Coupons only.
    • Liquor served only to the person wearing wrist band issued from Imagicaa.
    • Liquor band valid at Arrmada upper deck Bar only
    • Splintered wrist band will not be valid for the liquor
    • Liquor Takeaways not allowed from the Bar.
    • In case of Band damaged/stolen/lost, Imagicaa will not be responsible.
    • Bar time – 7pm to 10pm only,
    • List of drinks is subject to availability
    • Order of any drinks outside of the chosen package will be billed separately
    • Drinks will be served by peg measures and not by the bottle
    • Please order responsibly and try to avoid wastage
    • Imagicaa reserves the right to amend the terms & conditions at its discretion without prior notice.
    • Dispute/s subject to Mumbai jurisdiction.
    • Person below 21 years age will not be allowed in the bar area.
    • Kindly note liquor to be collected from bar counter only
    Show flow for Mother’s Day
    Sr. NoShowsLocationTime
    1Flash MobTheme park (Arrival)10:00 AM
    2Fash Mob & Mother’s day ActivityWater Park (Arrival)10:45AM
    3Follow My StepSave The Pirates Ride11:30AM
    4Acrobat & Dance ShowRed Bonnet Restaurant12:00PM
    5Zoobaloo ShowRed Bonnet Restaurant1:30PM
    6Tubbby Secret PartyImagicaa Capital Restaurant2:00PM
    7Acrobat & Dance ShowMr.India Ride3:00PM
    8Grand Imagicaa ParadeAlibaba to I for India5:30PM
    9Mother’s Day ActivityArrmada6:00PM
    10Acrobat & Dance ShowArrmada6:30PM
    11Open DjArrmada6:40PM
    12Musical Foutain ShowArrmada9:00PM

    Terms & Conditions

    • Save additional 5% on Theme & Water Park Regular & Express tickets
      • Theme Park
      CategoryRegular accessExpress access
      General (5 yrs and above) ₹1999 ₹1299* ₹2999  ₹1949*
      Sr. Citizen ₹1199 ₹719* ₹2199 ₹1319*

      Water Park
      CategoryRegular access + Free DinnerExpress access + Free Dinner
      General (5 yrs and above) ₹1299 ₹909* ₹1999  ₹1399*
      Sr. Citizen ₹799 ₹559* ₹1499 ₹1049*

    • Offer Validity : 7 May – 25 May 2024
    • Guests to show their Inked finger and Voter ID at the park ticket counter
    • Voting offer is applicable at park ticket counter for walk-in guests. Not Applicable for online booking
    • Children under 3 years of age get free entry to Theme Park & 5 years of age get free entry to Water Park
    • This offer is not valid to visit on Deal Days (Happy Tuesday at Theme Park & Wat-a-Wednesday at Water Park)
    • No 2 offers can be clubbed together